Last updated: July 2026
7-day money-back guarantee: If you're not satisfied with your CuraAi Pro subscription (Care/Family/Premium), request a full refund within 7 days of purchase. No questions asked.
After 7 days: Refunds are pro-rated based on remaining days in the billing cycle. A processing fee of ₹50 applies.
Annual plans: Pro-rated refund for unused months, minus processing fee.
Consultation not started: Full refund if cancelled at least 1 hour before scheduled time.
Consultation cancelled by doctor: Full refund within 3-5 business days.
Consultation completed: No refund (service was delivered).
Doctor no-show: Full refund + rescheduling priority.
Before sample collection: Full refund if cancelled 12 hours before scheduled time.
After sample collection: No refund (sample processed).
Incorrect results: Free retest or full refund, plus complaint filed against lab.
Lab cancellation: Full refund + rescheduling at no cost.
Before dispatch: Full refund if cancelled before order is dispatched.
After dispatch, before delivery: Refund minus delivery charges (₹50-100).
After delivery: Refund only if wrong/damaged/expired medicine delivered. Return medicine within 48 hours for full refund.
Rx medicines: No return once delivered (per Drug & Cosmetic Act). Refund only for genuine quality issues.
Before dispatch: Full refund of booking charge.
After dispatch: Charges apply for distance traveled. Balance refunded.
Service not rendered: Full refund + complaint investigation.
Email: refunds@curaai.in
Include: Order ID, reason for refund, bank account details (for NEFT transfer).
Processing time: 5-7 business days (NEFT) or 3-5 days (original payment method).
Refund disputes will be resolved within 15 days. If unsatisfied, escalate to: grievance@curaai.in
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